Comments on: 5 Tips for Better Tech Customer Service http://sgentrepreneurs.com/contributors-corner/2006/07/23/5-tips-for-better-tech-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=5-tips-for-better-tech-customer-service Get to know Asia. The Singapore entrepreneurship scene. Thu, 29 Mar 2012 11:52:28 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: wannapreneur http://sgentrepreneurs.com/contributors-corner/2006/07/23/5-tips-for-better-tech-customer-service/comment-page-1/#comment-1532 wannapreneur Mon, 31 Jul 2006 09:53:37 +0000 http://sgentrepreneurs.com/contributors-corner/2006/07/23/5-tips-for-better-tech-customer-service/#comment-1532 Hi darius, you hit my idea on the spot! Which is for companies to work towards building up a self-helping, vibrant group of users turned evangelists. This would lead to a win-win situation where they would be able to drastically increase the value of their customer service (because they help each other -- for free) while reducing the actual incidences of having to fix anything. Might be easier said then done but hey, what's the risk in that? Something like this would be a godsend especially for companies with three too many cases of exploding laptops. Hi darius, you hit my idea on the spot! Which is for companies to work towards building up a self-helping, vibrant group of users turned evangelists. This would lead to a win-win situation where they would be able to drastically increase the value of their customer service (because they help each other — for free) while reducing the actual incidences of having to fix anything.

Might be easier said then done but hey, what’s the risk in that? Something like this would be a godsend especially for companies with three too many cases of exploding laptops.

]]> By: darius http://sgentrepreneurs.com/contributors-corner/2006/07/23/5-tips-for-better-tech-customer-service/comment-page-1/#comment-1458 darius Sat, 29 Jul 2006 04:50:32 +0000 http://sgentrepreneurs.com/contributors-corner/2006/07/23/5-tips-for-better-tech-customer-service/#comment-1458 good post. thanks. reminds me of the phenomenal open source/open platform developer communities - many companies and products are self-supported by evangelists, champions and hobbyists. creating multiplying value for the company and dramatically lowering support cost. true that this phenomenon is enabled by the internet which made communication & distribution virtually free. but i am sure some level of this can be adopted by hardware guys for their benefit. good post. thanks.

reminds me of the phenomenal open source/open platform developer communities – many companies and products are self-supported by evangelists, champions and hobbyists. creating multiplying value for the company and dramatically lowering support cost.

true that this phenomenon is enabled by the internet which made communication & distribution virtually free. but i am sure some level of this can be adopted by hardware guys for their benefit.

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