Zopim, a Singapore startup that gives businesses the ability to chat live on their website with customers, has launched a new version of their service today.
One of the more prominent new features of this revamp is Triggers, which Zopim describes as a way to “proactively engage your most important customers.”
It works by alerting you when key customers drop by your site. Zopim can track howthey got to your site, perhaps via a Google search on your company or product, a click on an adword, or a blogpost sponsored by you. Read more
It was a bad day for Wild Honey, a popular all-breakfast restaurant in Mandarin Gallery, Singapore.
A customer named Gary Tan posted a complaint on the company’s Facebook Page alleging that he has been discriminated against.
Apparently, his request to get a corner table for three for himself and a guest was rejected. However, a foreigner that came in later was able to do the same. Think Rosa Parks, 21st Century version.
What really pissed people off, however, was the response from Guy Wachs, the restaurant’s founder. He said: “Dear sir, we have an international staff including many Singaporeans and respect all people. We deeply regret your remark (emphasis mine). Guy Wachs, Director.”
A screenshot was captured of the comments, which was apparently deleted. It caught fire on the forums (examples here and here) since yesterday: Read more