February 20, 2012 by Terence LEE
What cheeses off entrepreneurs the most about business banks in Singapore? To find out, we did an informal poll on Facebook and got some answers: a huge chunk highlighted cost transaction fees as a bugbear, while poor service attitude and slow response times received a lot of enthusiastic nods.
We got a hint of these concerns from another group of entrepreneurs we surveyed a while ago. Many of them have been held back by long waiting times and queries that went buried. My own experience with UOB wasn’t ecstasy either. I attempted to contact them an entire Friday afternoon, and they virtually ignored me.
For overworked entrepreneurs who don’t have a lot of time to waste, such service standards are unacceptable. So I spoke to a few more entrepreneurs to find out what they have to say. Their responses below. Read more